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We are committed to providing a web service that is easy to use for all of our visitors.

We have worked alongside the Shaw Trust to ensure our site is fully accessible to those of all abilities, however it is not always possible to do so across all pages. We're working hard to make our site as accessible as possible for all of our customers.

Our site meets government requirements, W3C standards and conforms to a minimum level of AA of the Web Content Accessibility Guidelines 2.0.

They can be used to navigate to different sections of a website or certain areas of each page, without the use of a mouse. The access keys used on this website are in line with current UK government recommendations..

The following access keys are currently in use on our website:

1 - Home

3 - Sitemap

4 - Search

6 - Site help

0 - Accessibility

Deaf or hard of hearing

If you are deaf or hard of hearing, please let us know your preferred method of keeping in contact.

We offer a 24-hour Textphone and Text Relay service for deaf and hard of hearing customers and a general enquiries form to help with billing or supply enquiries.

Services for customers who are deaf or hard of hearing

Extra care services

If you have specific requirements, please let us know so we can be as helpful as possible.

We offer a range of extra care services for our customers which can be found by using the link below.

Extra care services